University of Central Florida

Status
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What’s up, or down? The UCF Services Status Health Dashboard displays a real-time view of services that are working or possible current outages. Contact the UCF Support Center at 407-823-5117 for assistance or information about this site.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 2025 - 18:00 EDT
Update - Maintenance Reminder! Pegasus Mine Portal and Enterprise Guide Downtime This Week

This is a friendly reminder that we have scheduled maintenance for our SAS systems between May 22, 2025 to May 26, 2025. During this maintenance window, the following reporting applications will be affected:

Pegasus Mine Portal (PMP) – Will be temporarily unavailable

Enterprise Guide (EG) connections to our SAS libraries – Will be temporarily unavailable

Interactive Dashboards – Dashboards with daily data will be frozen as of May 21 and will not be refreshed until May 26

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or need assistance, please contact our office at analytics@ucf.edu.

May 21, 2025 18:00 - May 25, 2025 18:00 EDT
Scheduled - Important! Scheduled Server Maintenance between May 22-26, 2025

Please be advised we have scheduled server maintenance for our SAS systems between Thursday, May 22, 2025 to Monday, May 26, 2025. This maintenance is essential to ensure the continued performance, reliability, and security of our systems.

During this time, the following reporting applications will be affected:

Pegasus Mine Portal (PMP) – Will be temporarily unavailable

Enterprise Guide (EG) connections to our SAS libraries – Will be temporarily unavailable

Insights Dashboards – Dashboards with daily data will be frozen as of May 21 and will not be refreshed until May 26

We apologize in advance for any inconvenience this may cause and appreciate your understanding.

Please mark your calendar and plan accordingly for this maintenance window. If you have any questions or need assistance, please contact our office at analytics@ucf.edu.

Thank you for your cooperation,
Analytics and Integrated Planning

May 21, 2025 18:00 - May 25, 2025 18:00 EDT
Utilities & Engineering Services Operational
Campus Electrical System ? Operational
Campus Chilled Water System ? Operational
Network & Connectivity ? Operational
Campus Internet ? Operational
Housing Internet ? Operational
DNS - Internal ? Operational
Enterprise VPN ? Operational
CATV ? Operational
Email & Collaboration ? Operational
90 days ago
99.97 % uptime
Today
Microsoft 365 ? Operational
DocuSign ? Operational
Zoom Operational
90 days ago
99.97 % uptime
Today
Conferencing & Telephones ? Operational
Cisco IPT Phone System ? Operational
Teams Calling ? Operational
Cellular Service ? Operational
Contact Center (Hosted by VOCA) ? Operational
Identity & Access Management ? Operational
Active Directory Domain ? Operational
Single Sign On Service ? Operational
Account Password Reset ? Operational
ERP Cloud Systems ? Operational
Adaptive Planning ? Operational
Workday (Faculty & Staff) ? Operational
Desktop and Mobile Computing ? Operational
Desktop and Mobile Device Support ? Operational
Learning Management Systems ? Operational
Webcourses Operational
Student Information Systems ? Operational
Campus Solutions ? Operational
Software & App Distribution ? Operational
UCF Apps ? Operational
Campus Software Licensing (Servers) ? Operational
Human Resource Systems ? Operational
Peoplesoft Human Capital Management ? Operational
Peoplesoft Human Capital Management Self Service ? Operational
Financial & Procurement ? Operational
Peoplesoft UCF Financials ? Operational
Printing & Related Services ? Operational
Student Printing ? Operational
Web Services ? Operational
my.ucf.edu ? Operational
DNS - Public ? Operational
UCF IT Enterprise Web Hosting (Pantheon) ? Operational
ikm.ucf.edu ? Operational
IT Service Delivery & Support ? Operational
ServiceNow ? Operational
Data Center Services ? Operational
Virtual Server Hosting ? Operational
Microsoft Azure ? Operational
Amazon Web Services ? Operational
Mass Communications ? Operational
ListServ ? Operational
SMTP ? Operational
OptiSigns ? Operational
Research Admin Systems ? Operational
Huron Research Suite - Grants Operational
Huron Research Suite - IRB Operational
Huron Research Suite - IACUC Operational
Huron Research Suite - Agreements Operational
Data, Reporting & Analytics ? Under Maintenance
Pegasus Mine Portal (PMP) ? Under Maintenance
Reporting DB Service (RDS) ? Under Maintenance
Insights Dashboards ? Under Maintenance
Enterprise Guide (EG) ? Under Maintenance
Qualtrics ? Operational
Informatica Cloud ? Operational
DARE Operational
Data Governance Systems ? Operational
Data Glossary - AXON ? Operational
Enterprise Data Catalog - EDC ? Operational
Constituent Relationship Management (CRM) Operational
Salesforce – UCF Connect/Online ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 23, 2025

No incidents reported today.

May 22, 2025

No incidents reported.

May 21, 2025

Unresolved incident: Scheduled Maintenance for SAS PMP, RDS, and EG.

May 20, 2025
Resolved - UCF IT has confirmed that inbound calling to UCF phone numbers has remained stable following extended monitoring after yesterday's service interruption related to carrier maintenance.
May 20, 11:04 EDT
Monitoring - WHAT IS HAPPENING?
The external carrier has restored inbound calling to UCF phone numbers following this morning's outage. The issue was related to overnight carrier maintenance.

WHO IS IMPACTED?
All inbound calls to UCF phone numbers were previously affected. Outbound calls and calls to 911 (emergency services) remained operational during the incident.

WHAT ARE WE DOING ABOUT IT?
UCF IT is continuing to actively monitor the service to ensure full resolution and stability across all systems.

WHAT HAPPENS NEXT?
No action is needed at this time. UCF IT will provide further updates if any issues recur.

WHAT DO I NEED TO DO?
For ongoing updates and system status, please visit: status.ucf.edu

May 19, 09:24 EDT
Identified - WHAT IS HAPPENING?
UCF IT is currently monitoring an outage impacting inbound phone calls to UCF due to external carrier maintenance.

WHO IS IMPACTED?
All inbound calls to UCF phone numbers are impacted. Outbound calls and calls to 911 (emergency services) are working normally.

WHAT ARE WE DOING ABOUT IT?
We are actively working with the carrier to resolve the issue.

WHAT HAPPENS NEXT?
To stay up-to-date, please monitor the service status page: status.ucf.edu.

WHAT DO I NEED TO DO?
UCF IT is actively working with the phone carrier to resolve the issue. We will provide updates as they become available.

May 19, 07:21 EDT
May 19, 2025
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.