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For support, or if you have any questions, please submit a ServiceNow ticket or contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2021-04-20T00:00:00.000-04:00","id":"6pn3kb3sv7n2","group_id":"nmjq1001pd8v","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Printing & Related Services","created_at":"2021-04-20T14:42:55.335-04:00","updated_at":"2023-02-23T11:41:06.375-05:00","position":13,"description":"Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.","showcase":false,"start_date":null,"id":"4bmj15hf6ksf","group_id":null,"page_id":"bv8tmgvgmjnx","group":true,"only_show_if_degraded":false,"components":["8gh17950r4hj"]},{"status":"operational","name":"Student Printing","created_at":"2021-04-20T14:42:55.347-04:00","updated_at":"2021-11-10T19:12:28.578-05:00","position":1,"description":"Student and public printing services, specifically as enabled by PaperCut, available in UCF Libraries and Student Computing Labs. 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Also includes website and mobile application development.","showcase":false,"start_date":null,"id":"r5f42rm47zkj","group_id":null,"page_id":"bv8tmgvgmjnx","group":true,"only_show_if_degraded":false,"components":["gz1px00npck6","69mn17j3nd33","65w41z4tqrdm","vhw4lfbk47jq"]},{"status":"operational","name":"my.ucf.edu","created_at":"2021-04-20T10:07:51.732-04:00","updated_at":"2023-07-14T14:07:32.814-04:00","position":1,"description":"Central Gateway for access to UCF resources like Student Center, Webcourses, including Human Resources and Financial applications. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2021-04-19T00:00:00.000-04:00","id":"gz1px00npck6","group_id":"r5f42rm47zkj","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"DNS - Public","created_at":"2021-04-20T10:28:02.045-04:00","updated_at":"2021-05-14T10:55:54.422-04:00","position":2,"description":"Internet name resolution for UCF websites and services. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2021-04-19T00:00:00.000-04:00","id":"69mn17j3nd33","group_id":"r5f42rm47zkj","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"UCF IT Enterprise Web Hosting (Pantheon)","created_at":"2021-05-13T16:16:54.707-04:00","updated_at":"2024-01-08T17:09:10.541-05:00","position":3,"description":"Commercial Platform-as-a-Service (PaaS) website operations (WebOps) platform built on cloud infrastructure. It is used to host many UCF websites like www.ucf.edu. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2021-05-13T00:00:00.000-04:00","id":"65w41z4tqrdm","group_id":"r5f42rm47zkj","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"ikm.ucf.edu","created_at":"2021-06-29T10:49:52.125-04:00","updated_at":"2023-02-09T09:52:35.343-05:00","position":4,"description":"Institutional Knowledge Management (IKM)’s main website. For support or questions, please call (407) 823-5061.","showcase":false,"start_date":"2021-06-29T00:00:00.000-04:00","id":"vhw4lfbk47jq","group_id":"r5f42rm47zkj","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"IT Service Delivery & Support","created_at":"2021-04-20T14:08:27.247-04:00","updated_at":"2023-02-23T11:41:01.730-05:00","position":15,"description":"Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.","showcase":false,"start_date":null,"id":"0jxl0njr1mzb","group_id":null,"page_id":"bv8tmgvgmjnx","group":true,"only_show_if_degraded":false,"components":["0q1wlr2kg19b"]},{"status":"operational","name":"ServiceNow","created_at":"2021-04-20T14:08:27.274-04:00","updated_at":"2023-04-12T17:00:14.873-04:00","position":1,"description":"IT service management platform facilitating service intake, service management and service delivery. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2021-04-20T00:00:00.000-04:00","id":"0q1wlr2kg19b","group_id":"0jxl0njr1mzb","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Data Center Services","created_at":"2021-04-20T14:49:38.778-04:00","updated_at":"2023-02-23T11:40:57.451-05:00","position":16,"description":"Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.","showcase":false,"start_date":null,"id":"6ncsp90nr8p9","group_id":null,"page_id":"bv8tmgvgmjnx","group":true,"only_show_if_degraded":false,"components":["dbmmvpg81ttc","22fcr6p686fk","j639vbl7xswz"]},{"status":"operational","name":"Virtual Server Hosting","created_at":"2021-04-20T14:49:38.790-04:00","updated_at":"2022-12-20T09:57:46.574-05:00","position":1,"description":"Virtual Machine infrastructure and data center security for DSO and CSB. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2021-04-20T00:00:00.000-04:00","id":"dbmmvpg81ttc","group_id":"6ncsp90nr8p9","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Microsoft Azure","created_at":"2021-04-20T14:50:24.013-04:00","updated_at":"2021-04-23T09:26:05.517-04:00","position":3,"description":"Public cloud infrastructure and connectivity to Microsoft Azure from UCF. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2021-04-20T00:00:00.000-04:00","id":"22fcr6p686fk","group_id":"6ncsp90nr8p9","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Amazon Web Services","created_at":"2021-04-20T14:50:44.015-04:00","updated_at":"2021-04-23T09:26:24.584-04:00","position":4,"description":"Public cloud infrastructure and connectivity to Amazon Web Services from UCF. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2021-04-20T00:00:00.000-04:00","id":"j639vbl7xswz","group_id":"6ncsp90nr8p9","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Mass Communications","created_at":"2021-04-20T14:52:48.072-04:00","updated_at":"2023-02-23T11:40:57.460-05:00","position":17,"description":"One-way communications and emergency communications to the entire campus or other defined groups. Includes campus alert systems, broadcast email and text messaging, electronic newsletter distribution, enterprise mailing list management, and digital signage.","showcase":false,"start_date":null,"id":"kx9np0qnwtlq","group_id":null,"page_id":"bv8tmgvgmjnx","group":true,"only_show_if_degraded":false,"components":["t0wgc9fdxvyj","57jby449h1lf","77fmr30br399"]},{"status":"operational","name":"ListServ","created_at":"2021-04-20T14:52:48.103-04:00","updated_at":"2023-04-04T14:51:25.720-04:00","position":1,"description":"Campus mailing list service. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2021-04-20T00:00:00.000-04:00","id":"t0wgc9fdxvyj","group_id":"kx9np0qnwtlq","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"SMTP","created_at":"2021-12-15T11:31:47.003-05:00","updated_at":"2022-08-29T09:48:06.390-04:00","position":2,"description":"Used for sending e-mail over the Internet. Sends email and attachments for promotional campaigns, marketing, LEAP requests, NID password resets, UCF custom applications, eFORMs, helpdesk tickets, PeopleSoft, enterprise remote monitoring, etc. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2021-12-15T00:00:00.000-05:00","id":"57jby449h1lf","group_id":"kx9np0qnwtlq","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"OptiSigns","created_at":"2023-11-09T10:25:51.460-05:00","updated_at":"2023-11-09T10:25:51.460-05:00","position":3,"description":"Digital signage application used to design and display pertinent content for university students, faculty, and staff around UCF campuses. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2023-11-09T00:00:00.000-05:00","id":"77fmr30br399","group_id":"kx9np0qnwtlq","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Research Admin Systems","created_at":"2021-05-19T11:37:51.401-04:00","updated_at":"2023-02-23T11:39:05.804-05:00","position":18,"description":"Services in support of systems used to secure funding, manage funding, conduct research, and facilitate compliance.","showcase":false,"start_date":null,"id":"qm9c3hcv3q1h","group_id":null,"page_id":"bv8tmgvgmjnx","group":true,"only_show_if_degraded":false,"components":["57hpqq1fwbc1","hcj8lqmfhjq4","sf9v4k871m5q","bg5yky924589"]},{"status":"operational","name":"Huron Research Suite - Grants","created_at":"2021-05-19T11:37:51.416-04:00","updated_at":"2021-05-19T11:37:51.416-04:00","position":1,"description":null,"showcase":false,"start_date":"2021-05-19T00:00:00.000-04:00","id":"57hpqq1fwbc1","group_id":"qm9c3hcv3q1h","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Huron Research Suite - IRB","created_at":"2021-07-22T02:26:56.524-04:00","updated_at":"2021-07-22T02:26:56.524-04:00","position":2,"description":null,"showcase":false,"start_date":"2021-07-22T00:00:00.000-04:00","id":"hcj8lqmfhjq4","group_id":"qm9c3hcv3q1h","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Huron Research Suite - IACUC","created_at":"2021-07-22T02:27:25.721-04:00","updated_at":"2021-07-26T19:20:29.725-04:00","position":3,"description":null,"showcase":false,"start_date":"2021-07-22T00:00:00.000-04:00","id":"sf9v4k871m5q","group_id":"qm9c3hcv3q1h","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Huron Research Suite - Agreements","created_at":"2021-07-22T02:27:44.685-04:00","updated_at":"2021-07-22T02:30:54.561-04:00","position":4,"description":null,"showcase":false,"start_date":"2021-07-22T00:00:00.000-04:00","id":"bg5yky924589","group_id":"qm9c3hcv3q1h","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Data, Reporting & Analytics","created_at":"2021-06-29T10:44:18.612-04:00","updated_at":"2023-03-06T21:12:42.569-05:00","position":19,"description":"Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, and operational data stores when offered as a service.","showcase":false,"start_date":null,"id":"4q2c9wlks7dz","group_id":null,"page_id":"bv8tmgvgmjnx","group":true,"only_show_if_degraded":false,"components":["3l05c4qsjz84","ddkd420kl43k","v3697xgw7jp6","cv3dz43kr5kb","xlh698ztrzsr","7nvy7jndk7d9","27wg48jvqfns"]},{"status":"operational","name":"Pegasus Mine Portal (PMP)","created_at":"2021-06-29T10:42:30.800-04:00","updated_at":"2023-10-22T20:43:32.172-04:00","position":2,"description":"Pegasus Mine Portal report repository. For support or questions, please call (407) 823-5061.","showcase":false,"start_date":"2021-06-29T00:00:00.000-04:00","id":"3l05c4qsjz84","group_id":"4q2c9wlks7dz","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Reporting DB Service (RDS)","created_at":"2021-06-29T10:46:48.753-04:00","updated_at":"2021-12-17T08:53:54.272-05:00","position":3,"description":"IKM’s limited access area within PMP with student-level data related to advising, class rosters, grades, graduation, student groups, student program/plans and registration. For support or questions, please call (407) 823-5061.","showcase":false,"start_date":"2021-06-29T00:00:00.000-04:00","id":"ddkd420kl43k","group_id":"4q2c9wlks7dz","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Insights Dashboards","created_at":"2021-06-29T10:48:31.667-04:00","updated_at":"2024-02-20T12:50:54.130-05:00","position":4,"description":"IKM’s collection of interactive dashboards including data related to performance monitoring, student success, high impact practices, co-curricular activities, and more. For support or questions, please call (407) 823-5061.","showcase":false,"start_date":"2021-06-29T00:00:00.000-04:00","id":"v3697xgw7jp6","group_id":"4q2c9wlks7dz","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Enterprise Guide (EG)","created_at":"2021-06-29T10:49:09.147-04:00","updated_at":"2024-04-02T14:07:05.152-04:00","position":5,"description":"A SAS tool administered by IKM that allows users to explore and analyze PeopleSoft data. For support or questions, please call (407) 823-5061.","showcase":false,"start_date":"2021-06-29T00:00:00.000-04:00","id":"cv3dz43kr5kb","group_id":"4q2c9wlks7dz","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Qualtrics","created_at":"2023-11-09T10:27:45.373-05:00","updated_at":"2024-01-19T10:57:47.636-05:00","position":6,"description":"Qualtrics Research Suite is a university-wide site-licensed for UCF Students, Staff and Faculty (only). This web-based software, sponsored by the Office of Research and Commercialization, includes extensive features to help users create, edit, distribute, analyze, and collaborate on surveys. Qualtrics Offline App and File Upload modules are included in the licensing agreement. The Offline App allows for administration of surveys without an internet connection. The File Upload module allows for respondents to attach files in their responses. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2023-11-09T00:00:00.000-05:00","id":"xlh698ztrzsr","group_id":"4q2c9wlks7dz","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Informatica Cloud","created_at":"2023-11-28T10:49:30.111-05:00","updated_at":"2023-11-28T10:49:30.111-05:00","position":7,"description":"Informatica Cloud is a commercial Platform-as-a-Service (PaaS) for cloud integration and data management. It is used at UCF to facilitate integrations between several data sources including: PeopleSoft, Workday, Salesforce, SailPoint and more. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.","showcase":false,"start_date":"2023-11-28T00:00:00.000-05:00","id":"7nvy7jndk7d9","group_id":"4q2c9wlks7dz","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"DARE","created_at":"2024-08-22T11:44:09.003-04:00","updated_at":"2024-08-22T11:44:43.920-04:00","position":8,"description":null,"showcase":false,"start_date":"2024-08-22T00:00:00.000-04:00","id":"27wg48jvqfns","group_id":"4q2c9wlks7dz","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Data Governance Systems","created_at":"2023-03-06T21:18:56.065-05:00","updated_at":"2023-03-06T21:24:08.581-05:00","position":20,"description":"Data governance tools used to link meta data, information about UCF data, including data to owners and stewards, glossary terms, policies, and processes.","showcase":false,"start_date":null,"id":"fsgrpf48htpr","group_id":null,"page_id":"bv8tmgvgmjnx","group":true,"only_show_if_degraded":false,"components":["b9d5msnk53wg","06v27h53r8q4"]},{"status":"operational","name":"Data Glossary - AXON","created_at":"2023-03-01T15:42:11.287-05:00","updated_at":"2023-03-06T21:42:45.924-05:00","position":1,"description":"Axon provides information on UCF business metadata. For support or questions, email datagovernance@ucf.edu","showcase":false,"start_date":"2023-03-01T00:00:00.000-05:00","id":"b9d5msnk53wg","group_id":"fsgrpf48htpr","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Enterprise Data Catalog - EDC","created_at":"2023-03-01T15:45:52.354-05:00","updated_at":"2023-03-21T16:06:30.267-04:00","position":2,"description":"EDC provides a landscape of UCF technical metadata. For support or questions, email datagovernance@ucf.edu","showcase":false,"start_date":"2023-03-01T00:00:00.000-05:00","id":"06v27h53r8q4","group_id":"fsgrpf48htpr","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Constituent Relationship Management (CRM)","created_at":"2022-07-11T10:01:24.871-04:00","updated_at":"2023-03-06T21:24:08.591-05:00","position":21,"description":null,"showcase":false,"start_date":null,"id":"gb7q94tc3q13","group_id":null,"page_id":"bv8tmgvgmjnx","group":true,"only_show_if_degraded":false,"components":["j32jdcmf5vwk"]},{"status":"operational","name":"Salesforce – UCF Connect/Online","created_at":"2022-07-11T10:01:24.889-04:00","updated_at":"2022-07-11T10:01:24.889-04:00","position":1,"description":"Constituent Relationship Management (CRM) Platform facilitating inquiry, engagement, and communications management for UCF Connect and UCF Online. For Support, or if you have questions, please submit a ticket at http://connect.ucf.edu/helpdesk.","showcase":false,"start_date":"2022-07-11T00:00:00.000-04:00","id":"j32jdcmf5vwk","group_id":"gb7q94tc3q13","page_id":"bv8tmgvgmjnx","group":false,"only_show_if_degraded":false}],"months":[{"name":"November","year":2024,"starts_on":5,"days":30,"incidents":[]},{"name":"October","year":2024,"starts_on":2,"days":31,"incidents":[{"code":"qxyh5hkjxhxl","name":"Network Performance Degredation","message":"An issue with the campus firewall was identified, which was causing connection issues with users. A workaround has been implemented to resolve the issue. UCF IT is working with vendor support on a permanent solution.","impact":"none","timestamp":"Oct 1, 14:40 - Oct 28, 17:13 EDT"}]},{"name":"September","year":2024,"starts_on":0,"days":30,"incidents":[{"code":"mlqblx833v72","name":"Workday is currently experiencing intermittent performance issues.","message":"Workday has resolved the intermittent performance issues. Thank you for your patience as Workday actively worked to resolve the issue.","impact":"none","timestamp":"Sep 23, 08:58 - 11:51 EDT"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2024-09-01T00:00:00-04:00","end_time":"2024-11-30T23:59:59-05:00"}

Incident History