Status
Dashboard
What’s up, or down? The UCF Services Status Health Dashboard displays a real-time view of services that are working or possible current outages. Contact the UCF Support Center at 407-823-5117 for assistance or information about this site.
All Systems Operational
Utilities & Engineering Services
Operational
Campus Electrical System
Operational
The Campus Electrical System provides electrical power to facilities on campus. For more information, visit https://energy.ucf.edu/ for support, or if you have any questions, please contact the UCF Work Control Center @ 407-823-5223.
Campus Chilled Water System
Operational
The Campus Chilled Water System produces cooling for many of the facilities on campus. For more information, visit https://energy.ucf.edu/ for support, or if you have any questions, please contact the UCF Work Control Center @ 407-823-5223.
Network & Connectivity
Operational
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Campus Internet
Operational
Internet access supporting campus operations. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Housing Internet
Operational
Internet access supporting Housing students. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
DNS - Internal
Operational
On-campus name resolution for UCF websites and services. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Enterprise VPN
Operational
Provides faculty, staff and students secure remote access to university resources. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Email & Collaboration
Operational
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.
Microsoft 365
Operational
Cloud services including Email, Teams, OneDrive, SharePoint, Power BI, and Planner. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Conferencing & Telephones
Operational
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Cisco IPT Phone System
Operational
UCF enterprise voice service which includes all Cisco desk phones and Cisco Contact Center (Finesse) clients. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Teams Calling
Operational
UCF enterprise voice service which includes all Teams desktop phones and soft phones. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Cellular Service
Operational
A cellular network or mobile network is a communication network where the link to and from end nodes is wireless. These base stations provide the cell with the network coverage which can be used for transmission of voice, data, and other types of content. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Contact Center (Hosted by Anywhere365)
Operational
UCF enterprise cloud contact center for Microsoft Teams Calling. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Identity & Access Management
Operational
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.
Active Directory Domain
Operational
Directory services that authenticate and connect students, faculty, and staff with network resources such as campus workstations, servers, and services. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Single Sign On Service
Operational
Students, faculty, and staff use the UCF Federated Identity service to sign on to UCF services such as myUCF, Webcourses, etc. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Account Password Reset
Operational
Students, faculty, and staff can use this tool (https://www.mynid.ucf.edu) to reset their account's (NID, OID or DTC Atlas) password. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
ERP Cloud Systems
Operational
Cloud-based Enterprise Resource Planning (ERP) systems for administration and management of financial and human resources business processes.
Adaptive Planning
Operational
Workday Cloud-based application for financial planning and budgeting. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Workday (Faculty & Staff)
Operational
Workday cloud-based Enterprise Resource Planning (ERP) system for Human Resources and Finance. For support, or if you have any questions, please submit a Workday Help case or contact the Knights Experience Team (kNEXT) @ 407-823-NEXT (6398) or the UCF Support Center @ 407-823-5117 select option 6.
Desktop and Mobile Computing
Operational
Services that support access and use of community members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
Desktop and Mobile Device Support
Operational
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Learning Management Systems
Operational
Services in support of managing and sharing course materials
(e.g., videos, documents, spreadsheets, etc.) and facilitating learning
through collaboration.
Webcourses
Operational
Student Information Systems
Operational
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services
systems.
Campus Solutions
Operational
PeopleSoft Student application for Student Center, Class Registration, and Financial Aid. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Software & App Distribution
Operational
Distribution, installation, and troubleshooting of software and
licenses via media, online methods, and license servers. Includes
both cloud-based and desktop software.
UCF Apps
Operational
UCF Apps is the campus virtual desktop and lab platform. For more information, visit https://it.ucf.edu/ucf-apps. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Human Resource Systems
Operational
Administration and management of core human resource systems,
including recruiting, position management, performance review,
workforce development, and time and attendance. Might also include
payroll and benefits administration systems.
Peoplesoft Human Capital Management
Operational
Human Capital Management PeopleSoft ERP system reference environment for historical human resources information. For support, or if you have any questions, please submit a ServiceNow ticket or contact the UCF Support Center @ 407-823-5117.
Peoplesoft Human Capital Management Self Service
Operational
Human Capital Management Self Service PeopleSoft ERP system reference environment for Paycheck, W-2/W-2c Forms, Compensation History, and Training Summary. For support, or if you have any questions, please submit a ServiceNow ticket or contact the UCF Support Center @ 407-823-5117.
Financial & Procurement
Operational
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
Peoplesoft UCF Financials
Operational
UCF Financials PeopleSoft ERP system reference environment for historical financial information. For support, or if you have any questions, please submit a ServiceNow ticket or contact the UCF Support Center @ 407-823-5117.
Printing & Related Services
Operational
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
Student Printing
Operational
Student and public printing services, specifically as enabled by PaperCut, available in UCF Libraries and Student Computing Labs. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Web Services
Operational
Content management systems, portals, web hosting, web analytics,
user experience design, and URL management. Also includes
website and mobile application development.
my.ucf.edu
Operational
Central Gateway for access to UCF resources like Student Center, Webcourses, including Human Resources and Financial applications. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
DNS - Public
Operational
Internet name resolution for UCF websites and services. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
www.ucf.edu
Operational
UCF's main website: https://www.ucf.edu. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
ikm.ucf.edu
Operational
Institutional Knowledge Management (IKM)’s main website.
For support or questions, please call (407) 823-5061.
IT Service Delivery & Support
Operational
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
ServiceNow
Operational
IT service management platform facilitating service intake, service management and service delivery. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Data Center Services
Operational
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Virtual Server Hosting
Operational
Virtual Machine infrastructure and data center security for DSO and CSB. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Physical Server Hosting
Operational
Physical server hosting services include racking, cabling, start up, and reboot services. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Microsoft Azure
Operational
Public cloud infrastructure and connectivity to Microsoft Azure from UCF. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Amazon Web Services
Operational
Public cloud infrastructure and connectivity to Amazon Web Services from UCF. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Mass Communications
Operational
One-way communications and emergency communications to the entire campus or other defined groups. Includes campus alert systems, broadcast email and text messaging, electronic newsletter distribution, enterprise mailing list management, and digital signage.
ListServ
Operational
Campus mailing list service. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
SMTP
Operational
Used for sending e-mail over the Internet. Sends email and attachments for promotional campaigns, marketing, LEAP requests, NID password resets, UCF custom applications, eFORMs, helpdesk tickets, PeopleSoft, enterprise remote monitoring, etc. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Research Admin Systems
Operational
Services in support of systems used to secure funding, manage
funding, conduct research, and facilitate compliance.
Huron Research Suite - Grants
Operational
Huron Research Suite - IRB
Operational
Huron Research Suite - IACUC
Operational
Huron Research Suite - Agreements
Operational
Data, Reporting & Analytics
Operational
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, and operational data stores when offered as a service.
Pegasus Mine Portal (PMP)
Operational
Pegasus Mine Portal report repository.
For support or questions, please call (407) 823-5061.
Reporting DB Service (RDS)
Operational
IKM’s limited access area within PMP with student-level data related to advising, class rosters, grades, graduation, student groups, student program/plans and registration.
For support or questions, please call (407) 823-5061.
Insights Dashboards
Operational
IKM’s collection of interactive dashboards including data related to performance monitoring, student success, high impact practices, co-curricular activities, and more.
For support or questions, please call (407) 823-5061.
Enterprise Guide (EG)
Operational
A SAS tool administered by IKM that allows users to explore and analyze PeopleSoft data.
For support or questions, please call (407) 823-5061.
Data Governance Systems
Operational
Data governance tools used to link meta data, information about UCF data, including data to owners and stewards, glossary terms, policies, and processes.
Data Glossary - AXON
Operational
Axon provides information on UCF business metadata.
For support or questions, email datagovernance@ucf.edu
Enterprise Data Catalog - EDC
Operational
EDC provides a landscape of UCF technical metadata.
For support or questions, email datagovernance@ucf.edu
Constituent Relationship Management (CRM)
Operational
Salesforce – UCF Connect/Online
Operational
Constituent Relationship Management (CRM) Platform facilitating inquiry, engagement, and communications management for UCF Connect and UCF Online. For Support, or if you have questions, please submit a ticket at http://connect.ucf.edu/helpdesk.
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance