University of Central Florida

Status
Dashboard

What’s up, or down? The UCF Services Status Health Dashboard displays a real-time view of services that are working or possible current outages. Contact the UCF Support Center at 407-823-5117 for assistance or information about this site.

Update - WHAT IS HAPPENING?
Microsoft has changed an external collaboration service. You will be unable to share files until you report this issue with the details on the remote site. This does not affect UCF OneDrive users sharing files with other UCF OneDrive users.



WHO IS IMPACTED?
UCF OneDrive users (faculty, students, and staff) who need to share files with someone at an external organization. If you see this message "our organization doesn't allow sharing with this domain due to Azure Active Directory B2B domain restriction setting. Please contact your IT department for help and refer to allow or block invitations - Microsoft Entra External ID | Microsoft Learn." then you are impacted by the issue.

WHAT ARE WE DOING ABOUT IT?
We are processing requests to restore access when incidents are submitted for the UC-M365 team.

WHAT HAPPENS NEXT?
UCF IT will continue to monitor reports of collaboration issues and restore service as we receive incidents.

WHAT DO I NEED TO DO?
If you are not sharing files with someone at an external organization you are not impacted by this issue.

Jul 27, 2026 - 11:56 EDT
Update - WHAT IS HAPPENING?
Microsoft has changed an external collaboration service. You will be unable to share files until you report this issue with the details on the remote site. This does not affect UCF OneDrive users sharing files with other UCF OneDrive users.



WHO IS IMPACTED?
UCF OneDrive users (faculty, students, and staff) who need to share files with someone at an external organization. If you see this message "our organization doesn't allow sharing with this domain due to Azure Active Directory B2B domain restriction setting. Please contact your IT department for help and refer to allow or block invitations - Microsoft Entra External ID | Microsoft Learn." then you are impacted by the issue.

WHAT ARE WE DOING ABOUT IT?
We are processing requests to restore access when incidents are submitted for the UC-M365 team.

WHAT HAPPENS NEXT?
UCF IT will continue to monitor reports of collaboration issues and restore service as we receive incidents.

WHAT DO I NEED TO DO?
If you are not sharing files with someone at an external organization you are not impacted by this issue.

Jul 23, 2026 - 08:52 EDT
Update - WHAT IS HAPPENING?
Microsoft has changed an external collaboration service. You will be unable to share files until you report this issue with the details on the remote site. This does not affect UCF OneDrive users sharing files with other UCF OneDrive users.



WHO IS IMPACTED?
UCF OneDrive users (faculty, students, and staff) who need to share files with someone at an external organization. If you see this message "our organization doesn't allow sharing with this domain due to Azure Active Directory B2B domain restriction setting. Please contact your IT department for help and refer to allow or block invitations - Microsoft Entra External ID | Microsoft Learn." then you are impacted by the issue.

WHAT ARE WE DOING ABOUT IT?
We are processing requests to restore access when incidents are submitted for the UC-M365 team.

WHAT HAPPENS NEXT?
UCF IT will continue to monitor reports of collaboration issues and restore service as we receive incidents.

WHAT DO I NEED TO DO?
If you are not sharing files with someone at an external organization you are not impacted by this issue.

Jul 22, 2026 - 17:16 EDT
Update - WHAT IS HAPPENING?
Microsoft has changed an external collaboration service. You will be unable to share files until you report this issue with the details on the remote site. This does not affect UCF OneDrive users sharing files with other UCF OneDrive users.



WHO IS IMPACTED?
UCF OneDrive users (faculty, students, and staff) who need to share files with someone at an external organization. If you see this message "our organization doesn't allow sharing with this domain due to Azure Active Directory B2B domain restriction setting. Please contact your IT department for help and refer to allow or block invitations - Microsoft Entra External ID | Microsoft Learn." then you are impacted by the issue.

WHAT ARE WE DOING ABOUT IT?
We are processing requests to restore access when incidents are submitted for the UC-M365 team.

WHAT HAPPENS NEXT?
UCF IT will continue to monitor reports of collaboration issues and restore service as we receive incidents.

WHAT DO I NEED TO DO?
If you are not sharing files with someone at an external organization you are not impacted by this issue.

Jul 21, 2026 - 11:16 EDT
Update - WHAT IS HAPPENING?
Microsoft has changed an external collaboration service. You will be unable to share files until you report this issue with the details on the remote site. This does not affect UCF OneDrive users sharing files with other UCF OneDrive users.



WHO IS IMPACTED?
UCF OneDrive users (faculty, students, and staff) who need to share files with someone at an external organization. If you see this message "our organization doesn't allow sharing with this domain due to Azure Active Directory B2B domain restriction setting. Please contact your IT department for help and refer to allow or block invitations - Microsoft Entra External ID | Microsoft Learn." then you are impacted by the issue.

WHAT ARE WE DOING ABOUT IT?
We are processing requests to restore access when incidents are submitted for the UC-M365 team.

WHAT HAPPENS NEXT?
UCF IT will continue to monitor reports of collaboration issues and restore service as we receive incidents.

WHAT DO I NEED TO DO?
If you are not sharing files with someone at an external organization you are not impacted by this issue.

Jul 20, 2026 - 11:20 EDT
Update - WHAT IS HAPPENING?
Microsoft has changed an external collaboration service. You will be unable to share files until you report this issue with the details on the remote site. This does not affect UCF OneDrive users sharing files with other UCF OneDrive users.



WHO IS IMPACTED?
UCF OneDrive users (faculty, students, and staff) who need to share files with someone at an external organization. If you see this message "our organization doesn't allow sharing with this domain due to Azure Active Directory B2B domain restriction setting. Please contact your IT department for help and refer to allow or block invitations - Microsoft Entra External ID | Microsoft Learn." then you are impacted by the issue.

WHAT ARE WE DOING ABOUT IT?
We are processing requests to restore access when incidents are submitted for the UC-M365 team.

WHAT HAPPENS NEXT?
UCF IT will continue to monitor reports of collaboration issues and restore service as we receive incidents.

WHAT DO I NEED TO DO?
If you are not sharing files with someone at an external organization you are not impacted by this issue.

Jul 19, 2026 - 06:57 EDT
Update - WHAT IS HAPPENING?
Microsoft has changed an external collaboration service. You will be unable to share files until you report this issue with the details on the remote site. This does not affect UCF OneDrive users sharing files with other UCF OneDrive users.



WHO IS IMPACTED?
UCF OneDrive users (faculty, students, and staff) who need to share files with someone at an external organization. If you see this message "our organization doesn't allow sharing with this domain due to Azure Active Directory B2B domain restriction setting. Please contact your IT department for help and refer to allow or block invitations - Microsoft Entra External ID | Microsoft Learn." then you are impacted by the issue.

WHAT ARE WE DOING ABOUT IT?
We are processing requests to restore access when incidents are submitted for the UC-M365 team.

WHAT HAPPENS NEXT?
UCF IT will continue to monitor reports of collaboration issues and restore service as we receive incidents.

WHAT DO I NEED TO DO?
If you are not sharing files with someone at an external organization you are not impacted by this issue.

Jul 18, 2026 - 09:03 EDT
Update - WHAT IS HAPPENING?
Microsoft has changed an external collaboration service. You will be unable to share files until you report this issue with the details on the remote site. This does not affect UCF Onedrive users sharing files with other UCF Onedrive users.



WHO IS IMPACTED?
UCF Onedrive users (faculty, students, and staff) who need to share files with someone at an extternal organization. If you see this message "our organization doesn't allow sharing with this domain due to Azure Active Directory B2B domain restriction setting. Please contact your IT department for help and refer to Allow or block invitations - Microsoft Entra External ID | Microsoft Learn."" then you are impacted by the issue.

WHAT ARE WE DOING ABOUT IT?
We are processing requests to restore access when incidents are submitted for the UC-M365 team.

WHAT HAPPENS NEXT?
UCF IT will continue to monitor reports of collaboration issus and restore service as we receive incidents.

WHAT DO I NEED TO DO?
If you are not sharing files with someone at an external organization you are not impacted by this issue.

Jul 17, 2026 - 16:51 EDT
Identified - WHAT IS HAPPENING?
Microsoft has changed an external collaboration service. You will be unable to share files until you report this issue with the details on the remote site. This does not affect UCF Onedrive users sharing files with other UCF Onedrive users.

I

WHO IS IMPACTED?
UCF Onedrive users (faculty, students, and staff) who need to share files with someone at an extternal organization. If you see this message "our organization doesn't allow sharing with this domain due to Azure Active Directory B2B domain restriction setting. Please contact your IT department for help and refer to Allow or block invitations - Microsoft Entra External ID | Microsoft Learn."" then you are impacted by the issue.

WHAT ARE WE DOING ABOUT IT?
We are processing requests for access when submitted to the UC-M365 team.

WHAT HAPPENS NEXT?
UCF IT will continue to monitor reports of collaboration issus and restore service as we receive reports.

WHAT DO I NEED TO DO?
If you are not sharing files with someone at an external organization you are not impacted.

Jul 17, 2026 - 14:27 EDT
Utilities & Engineering Services Operational
Campus Electrical System Operational
Campus Chilled Water System Operational
Network & Connectivity Operational
Campus Internet Operational
Housing Internet Operational
DNS - Internal Operational
Enterprise VPN Operational
CATV Operational
Email & Collaboration Degraded Performance
90 days ago
100.0 % uptime
Today
Microsoft 365 Degraded Performance
DocuSign Operational
Zoom Operational
90 days ago
100.0 % uptime
Today
Conferencing & Telephones Operational
Cisco IPT Phone System Operational
Teams Calling Operational
Cellular Service Operational
Contact Center (Hosted by VOCA) Operational
Identity & Access Management Operational
Active Directory Domain Operational
Single Sign On Service Operational
Account Password Reset Operational
ERP Cloud Systems Operational
Adaptive Planning Operational
Workday (Faculty & Staff) Operational
Desktop and Mobile Computing Operational
Desktop and Mobile Device Support Operational
Learning Management Systems Operational
Webcourses Operational
Student Information Systems Operational
Campus Solutions Operational
Software & App Distribution Operational
UCF Apps Operational
Campus Software Licensing (Servers) Operational
Human Resource Systems Operational
Peoplesoft Human Capital Management Operational
Peoplesoft Human Capital Management Self Service Operational
Financial & Procurement Operational
Peoplesoft UCF Financials Operational
Printing & Related Services Operational
Student Printing Operational
Web Services Operational
my.ucf.edu Operational
DNS - Public Operational
UCF IT Enterprise Web Hosting (Pantheon) Operational
analytics.ucf.edu Operational
Public cloud services Operational
IT Service Delivery & Support Operational
ServiceNow Operational
Data Center Services Operational
Virtual Server Hosting Operational
Microsoft Azure Operational
Amazon Web Services Operational
Mass Communications Operational
ListServ Operational
SMTP Operational
OptiSigns Operational
Research Admin Systems Operational
Huron Research Suite - Grants Operational
Huron Research Suite - IRB Operational
Huron Research Suite - IACUC Operational
Huron Research Suite - Agreements Operational
Data, Reporting & Analytics Operational
Pegasus Mine Portal (PMP) Operational
Reporting Database Service (RDS) Operational
Interactive Dashboards Operational
SAS Enterprise Guide (EG) Operational
Qualtrics Operational
Informatica Cloud Operational
Data and Analytics Reporting Ecosystem (DARE) Operational
Data Governance Systems Operational
Data Glossary - AXON Operational
Enterprise Data Catalog - EDC Operational
Constituent Relationship Management (CRM) Operational
Salesforce – UCF Connect/Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 27, 2026
Resolved - Engineers identified an issue with the Wireless LAN Controller (WLC) that supports the Soth-West Region of Main Campus.
The WLC was reloaded to restart services, once completed, the APs were able to re-associate successfully and support new client connections.

Jul 27, 11:28 EDT
Update - WHAT IS HAPPENING?
We've received reports of wireless connectivity being impacted at multiple locations.

WHO IS IMPACTED?
Users at UWC, CSB, and Library are reporting that wireless connectivity is unavailable.

WHAT ARE WE DOING ABOUT IT?
We've investigated and have identified the root cause.

WHAT HAPPENS NEXT?
We are seeing services coming back online and users rejoining, we will continue to monitor.

WHAT DO I NEED TO DO?
If you continue to experience any wireless access issues, please reach out to Support Services to submit a ticket.

Jul 27, 10:43 EDT
Identified - WHAT IS HAPPENING?
We've received reports of wireless connectivity being impacted at multiple locations.

WHO IS IMPACTED?
Users at UWC, CSB, and Library are reporting that wireless connectivity is unavailable.

WHAT ARE WE DOING ABOUT IT?
We are currently investigating this issue.

WHAT HAPPENS NEXT?
Teams are engaged and reporting back, another update will be provided within 1-hour.

WHAT DO I NEED TO DO?
If you experience any issues wireless access issues, please reach out to Support Services to submit a ticket.

Jul 27, 10:16 EDT
Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026
Resolved - UCF experienced temporary disruptions to call routing and some Microsoft 365 services due to a Microsoft cloud infrastructure issue. Microsoft resolved the issue and services have been restored. We appreciate your patience while the vendor worked to restore service.
Jul 24, 10:11 EDT
Update - WHAT IS HAPPENING?
Microsoft has reported that their issues are resolved The impacted services from earlier today included: Teams - Images and Files, Power Platform, and our Contact Center solution is unable to route inbound calls to available agents. We will monitor our systems for any new issues and close this problem on Friday July 24tth if all MIcrosoft services remain normal.

WHO IS IMPACTED?
UCF and other customers of this service are impacted.

WHAT ARE WE DOING ABOUT IT?
The service disruption affecting VOCA has been resolved, and services have returned to normal operation. Microsoft 365 services update: We've completed reverting the networking update, and our telemetry indicates impact is resolved for the vast majority of users. We're reviewing all known impact scenarios and monitoring for a period of time to confirm resolution for all affected environments.

WHAT HAPPENS NEXT?
UCF will monitor the services and report to Microsoft and/or VOCA if problems re-appear.

WHAT DO I NEED TO DO?
Use email if possible to reach a UCF office today and stay updated.

Jul 23, 16:48 EDT
Update - WHAT IS HAPPENING?
Inbound phone calls to UCF are not being routed to available agents (staff).

WHO IS IMPACTED?
UCF and other customers of this service are impacted. At this time, all inbound calls are not being properly routed and our customers will not reach a staff member. Any department using the VOCA Content Center service is impacted.

WHAT ARE WE DOING ABOUT IT?
We have opened a support case with our Contact Center provider.

WHAT HAPPENS NEXT?
UCF will monitor the Contract Center's updates.

WHAT DO I NEED TO DO?
Use email if possible to reach a UCF office today and stay updated.

Jul 23, 15:32 EDT
Update - WHAT IS HAPPENING?
Inbound phone calls to UCF are not being routed to available agents (staff).

WHO IS IMPACTED?
UCF and other customers of this service are impacted. At this time, all inbound calls are not being properly routed and our customers will not reach a staff member. Any department using the VOCA Content Center service is impacted.

WHAT ARE WE DOING ABOUT IT?
We have opened a support case with our Contact Center provider.

WHAT HAPPENS NEXT?
UCF will monitor the Contract Center's updates.

WHAT DO I NEED TO DO?
Use email if possible to reach a UCF office today and stay updated.

Jul 23, 13:47 EDT
Update - WHAT IS HAPPENING?
Inbound phone calls to UCF are not being routed to available agents (staff).

WHO IS IMPACTED?
UCF and other customers of this service are impacted. At this time, all inbound calls are not being properly routed and our customers will not reach a staff member. Any department using the VOCA Content Center service is impacted.

WHAT ARE WE DOING ABOUT IT?
We have opened a support case with our Contact Center provider.

WHAT HAPPENS NEXT?
UCF will monitor the Contract Center's updates.

WHAT DO I NEED TO DO?
Use email if possible to reach a UCF office today and stay updated.

Jul 23, 12:42 EDT
Investigating - WHAT IS HAPPENING?
Inbound phone calls to UCF are not being routed to available agents (staff).

WHO IS IMPACTED?
UCF and other customers of this service are impacted. At this time, all inbound calls are not being properly routed and our customers will not reach a staff member. Any department using the VOCA Content Center service is impacted.

WHAT ARE WE DOING ABOUT IT?
We have opened a support case with our Contact Center provider.

WHAT HAPPENS NEXT?
UCF will monitor the Contract Center's updates.

WHAT DO I NEED TO DO?
Use email if possible to reach a UCF office today and stay updated.

Jul 23, 11:55 EDT
Jul 23, 2026
Jul 22, 2026
Jul 21, 2026
Jul 20, 2026
Jul 19, 2026
Jul 18, 2026
Jul 17, 2026
Resolved - Telephony services to Microsoft Teams and AudioCodes Voca Contact Center were restored at 12:30pm on 7/16/2026. We monitored for 24 hours, and no additional disruptions were observed.
Jul 17, 15:34 EDT
Update - WHAT IS HAPPENING?
External Teams Calling was experiencing failues for both inbound and outbound calls.

WHO IS IMPACTED?
This impacts all employee's who may be utilizing Teams for External calling.

WHAT ARE WE DOING ABOUT IT?
A fix has been implemented, and successful calls are being routed. We are continuing to monitor and resolve the situation.

WHAT HAPPENS NEXT?
We will provide additional updates as we have them.

WHAT DO I NEED TO DO?
If you are still experiencing Teams Calling Failures, contact the Service Desk at 407-823-5117, or submit an a ticket at https://it.ucf.edu/ with details regarding the failed calls.

Jul 16, 12:36 EDT
Investigating - WHAT IS HAPPENING?
External Teams Calling is currently failing for both inbound and outbound calls.

WHO IS IMPACTED?
This impacts all employee's who may be utilizing Teams for External calling.

WHAT ARE WE DOING ABOUT IT?
We are currently investigating this issue.

Jul 16, 12:17 EDT
Jul 16, 2026
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.