What’s up, or down? The UCF Services Status Health Dashboard displays a real-time view of services that are working or possible current outages. Contact the UCF Support Center at 407-823-5117 for assistance or information about this site.
Get email notifications whenever UCF Service creates, updates or resolves an incident.
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The Campus Electrical System provides electrical power to facilities on campus. For more information, visit https://energy.ucf.edu/ for support, or if you have any questions, please contact the UCF Work Control Center @ 407-823-5223.
Operational
Campus Chilled Water System
The Campus Chilled Water System produces cooling for many of the facilities on campus. For more information, visit https://energy.ucf.edu/ for support, or if you have any questions, please contact the UCF Work Control Center @ 407-823-5223.
Operational
Network & Connectivity
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Operational
Campus Internet
Internet access supporting campus operations. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Housing Internet
Internet access supporting Housing students. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
DNS - Internal
On-campus name resolution for UCF websites and services. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Enterprise VPN
Provides faculty, staff and students secure remote access to university resources. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Email & Collaboration
Electronic message, information sharing, productivity, and integrated collaboration suites used to facilitate interactions between individuals and work groups as they create, share, and exchange information. Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms used strictly for collaboration.
Operational
Microsoft 365
Cloud services including Email, Teams, OneDrive, SharePoint, Power BI, and Planner. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Conferencing & Telephones
Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises.
Operational
Cisco IPT Phone System
UCF enterprise voice service which includes all Cisco desk phones and Cisco Contact Center (Finesse) clients. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Teams Calling
UCF enterprise voice service which includes all Teams desktop phones and soft phones. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Cellular Service
A cellular network or mobile network is a communication network where the link to and from end nodes is wireless. These base stations provide the cell with the network coverage which can be used for transmission of voice, data, and other types of content. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Contact Center (Hosted by Anywhere365)
UCF enterprise cloud contact center for Microsoft Teams Calling. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Identity & Access Management
Identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.
Operational
Active Directory Domain
Directory services that authenticate and connect students, faculty, and staff with network resources such as campus workstations, servers, and services. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Single Sign On Service
Students, faculty, and staff use the UCF Federated Identity service to sign on to UCF services such as myUCF, Webcourses, etc. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Account Password Reset
Students, faculty, and staff can use this tool (https://www.mynid.ucf.edu) to reset their account's (NID, OID or DTC Atlas) password. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
ERP Cloud Systems
Cloud-based Enterprise Resource Planning (ERP) systems for administration and management of financial and human resources business processes.
Operational
Adaptive Planning
Workday Cloud-based application for financial planning and budgeting. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Workday (Faculty & Staff)
Workday cloud-based Enterprise Resource Planning (ERP) system for Human Resources and Finance. For support, or if you have any questions, please submit a Workday Help case or contact the Knights Experience Team (kNEXT) @ 407-823-NEXT (6398) or the UCF Support Center @ 407-823-5117 select option 6.
Operational
Desktop and Mobile Computing
Services that support access and use of community members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
Operational
Desktop and Mobile Device Support
Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Learning Management Systems
Services in support of managing and sharing course materials
(e.g., videos, documents, spreadsheets, etc.) and facilitating learning
through collaboration.
Operational
Webcourses
Operational
Student Information Systems
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services
systems.
Operational
Campus Solutions
PeopleSoft Student application for Student Center, Class Registration, and Financial Aid. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Software & App Distribution
Distribution, installation, and troubleshooting of software and
licenses via media, online methods, and license servers. Includes
both cloud-based and desktop software.
Operational
UCF Apps
UCF Apps is the campus virtual desktop and lab platform. For more information, visit https://it.ucf.edu/ucf-apps. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Human Resource Systems
Administration and management of core human resource systems,
including recruiting, position management, performance review,
workforce development, and time and attendance. Might also include
payroll and benefits administration systems.
Operational
Peoplesoft Human Capital Management
Human Capital Management PeopleSoft ERP system reference environment for historical human resources information. For support, or if you have any questions, please submit a ServiceNow ticket or contact the UCF Support Center @ 407-823-5117.
Operational
Peoplesoft Human Capital Management Self Service
Human Capital Management Self Service PeopleSoft ERP system reference environment for Paycheck, W-2/W-2c Forms, Compensation History, and Training Summary. For support, or if you have any questions, please submit a ServiceNow ticket or contact the UCF Support Center @ 407-823-5117.
Operational
Financial & Procurement
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
Operational
Peoplesoft UCF Financials
UCF Financials PeopleSoft ERP system reference environment for historical financial information. For support, or if you have any questions, please submit a ServiceNow ticket or contact the UCF Support Center @ 407-823-5117.
Operational
Printing & Related Services
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
Operational
Student Printing
Student and public printing services, specifically as enabled by PaperCut, available in UCF Libraries and Student Computing Labs. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Web Services
Content management systems, portals, web hosting, web analytics,
user experience design, and URL management. Also includes
website and mobile application development.
Operational
my.ucf.edu
Central Gateway for access to UCF resources like Student Center, Webcourses, including Human Resources and Financial applications. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
DNS - Public
Internet name resolution for UCF websites and services. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
www.ucf.edu
UCF's main website: https://www.ucf.edu. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
ikm.ucf.edu
Institutional Knowledge Management (IKM)’s main website.
For support or questions, please call (407) 823-5061.
Operational
IT Service Delivery & Support
Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call centers, and online support delivery. Might include concierge support or special event service delivery.
Operational
ServiceNow
IT service management platform facilitating service intake, service management and service delivery. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Data Center Services
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Operational
Virtual Server Hosting
Virtual Machine infrastructure and data center security for DSO and CSB. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Physical Server Hosting
Physical server hosting services include racking, cabling, start up, and reboot services. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Microsoft Azure
Public cloud infrastructure and connectivity to Microsoft Azure from UCF. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Amazon Web Services
Public cloud infrastructure and connectivity to Amazon Web Services from UCF. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Mass Communications
One-way communications and emergency communications to the entire campus or other defined groups. Includes campus alert systems, broadcast email and text messaging, electronic newsletter distribution, enterprise mailing list management, and digital signage.
Operational
ListServ
Campus mailing list service. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
SMTP
Used for sending e-mail over the Internet. Sends email and attachments for promotional campaigns, marketing, LEAP requests, NID password resets, UCF custom applications, eFORMs, helpdesk tickets, PeopleSoft, enterprise remote monitoring, etc. For support, or if you have any questions, please contact the UCF Support Center @ 407-823-5117.
Operational
Research Admin Systems
Services in support of systems used to secure funding, manage
funding, conduct research, and facilitate compliance.
Operational
Huron Research Suite - Grants
Operational
Huron Research Suite - IRB
Operational
Huron Research Suite - IACUC
Operational
Huron Research Suite - Agreements
Operational
Data, Reporting & Analytics
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, and operational data stores when offered as a service.
Operational
Pegasus Mine Portal (PMP)
Pegasus Mine Portal report repository.
For support or questions, please call (407) 823-5061.
Operational
Reporting DB Service (RDS)
IKM’s limited access area within PMP with student-level data related to advising, class rosters, grades, graduation, student groups, student program/plans and registration.
For support or questions, please call (407) 823-5061.
Operational
Insights Dashboards
IKM’s collection of interactive dashboards including data related to performance monitoring, student success, high impact practices, co-curricular activities, and more.
For support or questions, please call (407) 823-5061.
Operational
Enterprise Guide (EG)
A SAS tool administered by IKM that allows users to explore and analyze PeopleSoft data.
For support or questions, please call (407) 823-5061.
Operational
Data Governance Systems
Data governance tools used to link meta data, information about UCF data, including data to owners and stewards, glossary terms, policies, and processes.
Operational
Data Glossary - AXON
Axon provides information on UCF business metadata.
For support or questions, email datagovernance@ucf.edu
Operational
Enterprise Data Catalog - EDC
EDC provides a landscape of UCF technical metadata.
For support or questions, email datagovernance@ucf.edu
Constituent Relationship Management (CRM) Platform facilitating inquiry, engagement, and communications management for UCF Connect and UCF Online. For Support, or if you have questions, please submit a ticket at http://connect.ucf.edu/helpdesk.