University of Central Florida

Status
Dashboard

What’s up, or down? The UCF Services Status Health Dashboard displays a real-time view of services that are working or possible current outages. Contact the UCF Support Center at 407-823-5117 for assistance or information about this site.

All Systems Operational
Software & App Distribution ? Operational
UCF Apps ? Operational
Web Services ? Operational
my.ucf.edu ? Operational
DNS - Public ? Operational
www.ucf.edu ? Operational
ikm.ucf.edu ? Operational
Human Resource Systems ? Operational
Workday Human Capital Management ? Operational
Peoplesoft Human Capital Management ? Operational
Peoplesoft Human Capital Management Self Service ? Operational
IT Service Delivery & Support ? Operational
ServiceNow ? Operational
Printing & Related Services ? Operational
Student Printing ? Operational
Student Information Systems ? Operational
Campus Solutions ? Operational
Financial & Procurement ? Operational
Workday Financials ? Operational
Adaptive Planning ? Operational
Peoplesoft UCF Financials ? Operational
Network & Connectivity ? Operational
Campus Internet ? Operational
Housing Internet ? Operational
DNS - Internal ? Operational
Enterprise VPN ? Operational
Email & Collaboration ? Operational
Microsoft 365 ? Operational
Data Center Services ? Operational
Virtual Server Hosting ? Operational
Physical Server Hosting ? Operational
Microsoft Azure ? Operational
Amazon Web Services ? Operational
Mass Communications ? Operational
ListServ ? Operational
SMTP ? Operational
Conferencing & Telephones ? Operational
Cisco IPT Phone System ? Operational
Teams Calling ? Operational
Cellular Service ? Operational
Identity & Access Management ? Operational
Active Directory Domain ? Operational
Single Sign On Service ? Operational
Account Password Reset ? Operational
Learning Management Systems ? Operational
Webcourses Operational
Research Admin Systems ? Operational
Huron Research Suite - Grants Operational
Huron Research Suite - IRB Operational
Huron Research Suite - IACUC Operational
Huron Research Suite - Agreements Operational
Data, Reporting & Analytics ? Operational
Pegasus Mine Portal (PMP) ? Operational
Reporting DB Service (RDS) ? Operational
Insights Dashboards ? Operational
Enterprise Guide (EG) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 4, 2022

No incidents reported today.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Resolved - We've identified infrastructure responsible for the voicemail performance issue and have taken steps with the vendor after hours to mitigate impact to affected users. Our telemetry indicates that the issue is no longer occuring and some affected customers have confirmed resolution. We'll continue to monitor the service to avoid recurrence.
Jun 21, 08:39 EDT
Update - WHAT IS HAPPENING?
We're investigating a reported issue in which some incoming Microsoft Teams calls may not be sent to voicemail.

WHO IS IMPACTED?
Some Microsoft Teams Calling users, with voicemail enabled, may be affected by this service degradation for external calls to Microsoft Teams.

Not affected: Internal Teams to Teams calls is not affected at this time. The ability to manually decline and send a call to voicemail, or to forward all calls to voicemail, is not affected at this time.

WHAT ARE WE DOING ABOUT IT?
Update: After additional monitoring and troubleshooting with Microsoft we've confirmed that the impact to voicemail performance is not affecting internal Teams to Teams calls. For users who may be impacted by this voicemail service degradation for external calls to Microsoft Teams, calls are successfully reaching voicemail after 90 seconds of ringtime.

Workaround: For users who may be impacted by this voicemail service degradation, a temporary fix can be performed by changing your Teams Calling answering rules in the Microsoft Teams client to send unanswered calls to voicemail after 10 seconds, instead of 20 seconds. If these settings are unchanges unanswered calls will forward to voicemail after 90 seconds of ringing for external callers.

UCF IT is continuing to work with Microsoft Engineers towards full resolution. We will continue to update as more progress is made.

More information about Teams Call answering rules can be found by visiting this KB article: https://ucf.service-now.com/ucfit?id=kb_article&sys_id=7d338e7e1b1a4110caa8997a234bcb01#mcetoc_1fdphelpvb

WHAT HAPPENS NEXT?
UCF IT will continue to provide updates via the https://status.ucf.edu service on our progress to restore normal operations.

WHAT DO I NEED TO DO?
Please stay updated on this issue by monitoring https://status.ucf.edu . We recommend that you sign up for this free web site to be informed of this and future service issues.

Jun 17, 10:44 EDT
Update - WHAT IS HAPPENING?
We're investigating a reported issue in which some incoming Microsoft Teams calls may not be sent to voicemail.

WHO IS IMPACTED?
Some Microsoft Teams Calling users with voicemail enabled may be affected by this service degradation. Internal Teams to Teams calls are not affected at this time.

WHAT ARE WE DOING ABOUT IT?
UCF IT is continuing to work with Microsoft Engineers towards full resolution. For users who may be impacted by this voicemail service degradation, a temporary fix can be performed by changing your Teams Calling answering rules in the Microsoft Teams client to send unanswered calls to voicemail after 10 seconds, instead of 20 seconds. The ability to manually decline and send a call to voicemail is not affected at this time. We're continuing to troubleshoot the issue to determine the resolution plan with Microsoft. We will continue to update as more progress is made.

More information about Teams Call answering rules can be found by visiting this KB article: https://ucf.service-now.com/ucfit?id=kb_article&sys_id=7d338e7e1b1a4110caa8997a234bcb01#mcetoc_1fdphelpvb

WHAT HAPPENS NEXT?
UCF IT will continue to provide updates via the https://status.ucf.edu service on our progress to restore normal operations.

WHAT DO I NEED TO DO?
Please stay updated on this issue by monitoring https://status.ucf.edu . We recommend that you sign up for this free web site to be informed of this and future service issues.

Jun 17, 07:09 EDT
Update - WHAT IS HAPPENING?
We're investigating a reported issue in which some incoming Microsoft Teams calls may not be sent to voicemail.

WHO IS IMPACTED?
Some Microsoft Teams Calling users with voicemail enabled may be affected by this service degradation. Internal Teams to Teams calls are not affected at this time.

WHAT ARE WE DOING ABOUT IT?
We're continuing to troubleshoot the issue to determine the resolution plan with Microsoft. We will continue to update as more progress is made.

WHAT HAPPENS NEXT?
UCF IT will provide an update when business hours resume Friday morning via the https://status.ucf.edu service on our progress to restore normal operations. We will continue to troubleshoot the issue to determine the resolution plan with Microsoft.

WHAT DO I NEED TO DO?
Please stay updated on this issue by monitoring https://status.ucf.edu . We recommend that you sign up for this free web site to be informed of this and future service issues.

Jun 16, 22:02 EDT
Identified - WHAT IS HAPPENING?
We're investigating a reported issue in which some incoming Microsoft Teams calls may not be sent to voicemail.

WHO IS IMPACTED?
Some Microsoft Teams Calling users with voicemail enabled may be affected by this service degradation. Internal Teams to Teams calls are not affected at this time.

WHAT ARE WE DOING ABOUT IT?
UCF IT teams are continuing to work with Microsoft to restore normal voicemail services to Teams Calling users. We will continue to update as more progress is made.

WHAT HAPPENS NEXT?
We will provide an update via the https://status.ucf.edu service on our progress to restore normal operations.

WHAT DO I NEED TO DO?
Please stay updated on this issue by monitoring https://status.ucf.edu . We recommend that you sign up for this free web site to be informed of this and future service issues.

Jun 16, 19:32 EDT
Jun 20, 2022

No incidents reported.