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Data Center VPN Connection Issues

Incident Report for UCF Service

Resolved

A security certificate needed to be upgraded to fix the communication between DUO and the firewall.

Posted Aug 31, 2023 - 15:21 EDT

Investigating

WHAT IS HAPPENING?
UCF IT has received multiple reports of users unable to connect to the DC VPN.

WHO IS IMPACTED?
All users attempting to connect to data center resources via the DC VPN.

WHAT ARE WE DOING ABOUT IT?
We are currently investigating this issue.

WHAT HAPPENS NEXT?
Additional updates will be posted throughout the day.

WHAT DO I NEED TO DO?
Please check back for additional updates.

Posted Aug 31, 2023 - 10:01 EDT

This incident affected: Network & Connectivity (Enterprise VPN).