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Update
WHAT IS HAPPENING?
This issue may affect users attempting to access the affected Microsoft 365 services.
Features of the Microsoft 365 services below that interact with Exchange Online and email services are impacted. Elements of those services that do not depend on interaction with Exchange Online remain functional.
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory.
- Universal Print: Users may encounter errors submitting print jobs or using admin features.
- Windows 365: Customers who have configured their tenant and Cloud PCs to use Microsoft Purview Customer Key for Windows 365 Cloud PCs may have users who are unable to connect to their Cloud PCs.
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We remain in direct contact with Microsoft as they continue investigating the issue. Microsoft is implementing additional measures and testing potential fixes to restore service stability. We will provide another update by 11:00 PM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
This issue may affect users attempting to access the affected Microsoft 365 services.
Features of the Microsoft 365 services below that interact with Exchange Online and email services are impacted. Elements of those services that do not depend on interaction with Exchange Online remain functional.
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory.
- Universal Print: Users may encounter errors submitting print jobs or using admin features.
- Windows 365: Customers who have configured their tenant and Cloud PCs to use Microsoft Purview Customer Key for Windows 365 Cloud PCs may have users who are unable to connect to their Cloud PCs.
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We remain in direct contact with Microsoft as they continue investigating the issue. Microsoft is implementing additional measures and testing potential fixes to restore service stability. We will provide another update by 11:00 PM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Update
WHAT IS HAPPENING?
This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We are in direct contact with Microsoft. Microsoft identified a possible fix. They are in process of validating and applying to their environment. We will provide another update by 8:00 PM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Intune
- Microsoft Defender for Office 365
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.
- Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We are in direct contact with Microsoft. Microsoft identified a possible fix. They are in process of validating and applying to their environment. We will provide another update by 8:00 PM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Update
WHAT IS HAPPENING?
This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We are in direct contact with Microsoft. They are still investigating the source of these issues. We will provide another update by 5:00 PM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API
WHO IS IMPACTED?
Users may be unable to connect to multiple Microsoft 365 services.
WHAT ARE WE DOING ABOUT IT?
We are in direct contact with Microsoft. They are still investigating the source of these issues. We will provide another update by 5:00 PM (EST).
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
Investigating
WHAT IS HAPPENING?
This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods.
WHO IS IMPACTED?
Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods. User may experience in Microsoft Teams and other Microsoft Apps.
WHAT ARE WE DOING ABOUT IT?
Microsoft is currently investigating the source of these errors within Microsoft Outlook. We will update by 3:30 PM (EST)
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods.
WHO IS IMPACTED?
Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods. User may experience in Microsoft Teams and other Microsoft Apps.
WHAT ARE WE DOING ABOUT IT?
Microsoft is currently investigating the source of these errors within Microsoft Outlook. We will update by 3:30 PM (EST)
WHAT HAPPENS NEXT?
We are currently monitoring the situation and Microsoft update.
WHAT DO I NEED TO DO?
Wait for next communication.
This incident affects: Email & Collaboration (Microsoft 365).