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Network Outage at DataSite Orlando

Incident Report for UCF Service

Resolved

We experienced an infrastructure failover that took down some services for 48 minutes, including campus SSO and self-service password reset tools.

Posted Aug 11, 2022 - 12:08 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 11, 2022 - 12:04 EDT

Update

We are continuing to investigate this issue.

Posted Aug 11, 2022 - 11:46 EDT

Investigating

WHAT IS HAPPENING?
Some campus services are currently unavailable, including single sign-on.

WHO IS IMPACTED?
All students, faculty, and staff.

WHAT ARE WE DOING ABOUT IT?
We are currently investigating this issue.

WHAT DO I NEED TO DO?
Await further updates as we diagnose the issue.

Posted Aug 11, 2022 - 11:30 EDT

This incident affected: Identity & Access Management (Single Sign On Service, Account Password Reset).