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Slower website load times due to DNS (network lookup) delays
Incident
Report for UCF Service
Resolved
A hardware error caused increased network latency, which led to slower DNS resolution times. Repairing the hardware resolved the issue.
Update
WHAT IS HAPPENING?
We have resolved a hardware issue and network lookups are back to normal. We will continue to monitor to ensure the issue is fully resolved.
WHO IS IMPACTED?
All users at Main Campus, Lake Nona, and Downtown Campus.
WHAT ARE WE DOING ABOUT IT?
We are monitoring the fix to this issue.
WHAT HAPPENS NEXT?
We will continue to monitor performance.
WHAT DO I NEED TO DO?
Nothing at this time.
We have resolved a hardware issue and network lookups are back to normal. We will continue to monitor to ensure the issue is fully resolved.
WHO IS IMPACTED?
All users at Main Campus, Lake Nona, and Downtown Campus.
WHAT ARE WE DOING ABOUT IT?
We are monitoring the fix to this issue.
WHAT HAPPENS NEXT?
We will continue to monitor performance.
WHAT DO I NEED TO DO?
Nothing at this time.
Investigating
WHAT IS HAPPENING?
We are observing elevated response times on internal DNS servers. You may experience web page timeouts or slow load times.
WHO IS IMPACTED?
All users at Main Campus, Lake Nona, and Downtown Campus.
WHAT ARE WE DOING ABOUT IT?
We are currently working to mitigate this issue.
WHAT HAPPENS NEXT?
We will continue to work and provide updates.
WHAT DO I NEED TO DO?
If a web page fails to load or times out, try again. If a voice or video call drops, you may need to reconnect.
We are observing elevated response times on internal DNS servers. You may experience web page timeouts or slow load times.
WHO IS IMPACTED?
All users at Main Campus, Lake Nona, and Downtown Campus.
WHAT ARE WE DOING ABOUT IT?
We are currently working to mitigate this issue.
WHAT HAPPENS NEXT?
We will continue to work and provide updates.
WHAT DO I NEED TO DO?
If a web page fails to load or times out, try again. If a voice or video call drops, you may need to reconnect.
This incident affected: Network & Connectivity (DNS - Internal).