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Teams calls are reportedly not coming through
Incident
Report for UCF Service
Resolved
Calling services fully restored on the affected equipment. No further events monitored.
Identified
WHAT IS HAPPENING?
Microsoft Teams is experiencing an intermittent audio issue on external calls.
WHO IS IMPACTED?
Any Teams external calls including Voca agents.
WHAT ARE WE DOING ABOUT IT?
At this time, we have identified that a Call Manager gateway to the Telco has experienced an issue. Service has been rerouted and is being monitored.
WHAT HAPPENS NEXT?
Services are rerouted until full service can be restored.
WHAT DO I NEED TO DO?
Users are encouraged to attempt phone calls again as normal at this time.
Microsoft Teams is experiencing an intermittent audio issue on external calls.
WHO IS IMPACTED?
Any Teams external calls including Voca agents.
WHAT ARE WE DOING ABOUT IT?
At this time, we have identified that a Call Manager gateway to the Telco has experienced an issue. Service has been rerouted and is being monitored.
WHAT HAPPENS NEXT?
Services are rerouted until full service can be restored.
WHAT DO I NEED TO DO?
Users are encouraged to attempt phone calls again as normal at this time.
Update
WHAT IS HAPPENING?
Microsoft Teams is experiencing an intermittent audio issue on external calls.
WHO IS IMPACTED?
Any Teams external calls including Voca agents.
WHAT ARE WE DOING ABOUT IT?
We are currently investigating this issue. A Sev. A ticket has been submitted to Microsoft and they are investigating further.
WHAT HAPPENS NEXT?
Standby for further information
WHAT DO I NEED TO DO?
There is nothing for users to do at this time.
Microsoft Teams is experiencing an intermittent audio issue on external calls.
WHO IS IMPACTED?
Any Teams external calls including Voca agents.
WHAT ARE WE DOING ABOUT IT?
We are currently investigating this issue. A Sev. A ticket has been submitted to Microsoft and they are investigating further.
WHAT HAPPENS NEXT?
Standby for further information
WHAT DO I NEED TO DO?
There is nothing for users to do at this time.
Investigating
WHAT IS HAPPENING?
Microsoft Teams is experiencing an intermittent audio issue on external calls.
WHO IS IMPACTED?
Any Teams external calls including Voca agents.
WHAT ARE WE DOING ABOUT IT?
We are currently investigating this issue.
WHAT HAPPENS NEXT?
Standby for further information
WHAT DO I NEED TO DO?
There is nothing for users to do at this time.
Microsoft Teams is experiencing an intermittent audio issue on external calls.
WHO IS IMPACTED?
Any Teams external calls including Voca agents.
WHAT ARE WE DOING ABOUT IT?
We are currently investigating this issue.
WHAT HAPPENS NEXT?
Standby for further information
WHAT DO I NEED TO DO?
There is nothing for users to do at this time.
This incident affected: Conferencing & Telephones (Teams Calling).