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Pegasus Path / myKnightAudit / Graduate Plan of Study Audit Slowness
Incident
Report for UCF Service
Resolved
Huron and UCF IT are running a large data purge on much older, not needed transactions to the same exact tables students and staff are running audits for, which led to the slowness. We are pausing the SQL deletes until after business hours to make sure there is less load on the system and prevent further contention, making sure to commit after each cleanup is done.
Investigating
WHAT IS HAPPENING?
Some students and staff are experiencing slower-than-normal response times when running Pegasus Path, myKnightAudit, and Graduate Plan of Study Audits in Campus Solutions.
WHO IS IMPACTED?
Undergraduate and Graduate Students and Advising staff working with students.
WHAT ARE WE DOING ABOUT IT?
We are currently investigating this issue.
WHAT HAPPENS NEXT?
UCF IT will continue to monitor performance.
WHAT DO I NEED TO DO?
Clear your browser cache before logging in. Continue using Pegasus Path and Advisement Audit as usual.
Stay updated on future service alerts through these platforms:
- Review https://status.ucf.edu, where you can view service status and subscribe to email and text updates.
- Main website: https://it.ucf.edu
Some students and staff are experiencing slower-than-normal response times when running Pegasus Path, myKnightAudit, and Graduate Plan of Study Audits in Campus Solutions.
WHO IS IMPACTED?
Undergraduate and Graduate Students and Advising staff working with students.
WHAT ARE WE DOING ABOUT IT?
We are currently investigating this issue.
WHAT HAPPENS NEXT?
UCF IT will continue to monitor performance.
WHAT DO I NEED TO DO?
Clear your browser cache before logging in. Continue using Pegasus Path and Advisement Audit as usual.
Stay updated on future service alerts through these platforms:
- Review https://status.ucf.edu, where you can view service status and subscribe to email and text updates.
- Main website: https://it.ucf.edu
This incident affected: Student Information Systems (Campus Solutions).